Pet Shop Boys Community
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PSB Community forum FAQs (Frequently Asked Questions)
https://www.petshopboys-forum.com/viewtopic.php?f=11&t=21795
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Author:  StevePSB [ Thu 09 Jul 2009, 11:47 am ]
Post subject:  PSB Community forum FAQs (Frequently Asked Questions)

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1. When I try to register it says my chosen e-mail address is not allowed. Why is this and what e-mail addresses can I use?


We do not allow new accounts to be registered using certain free e-mail providers. We don't mean to be intentionally obstructive to new users, but on many occasions in the past banned forum members and spammers have used free e-mail accounts in order to join or re-join the forum, and we would rather this didn't happen.

Most people have an ISP (Internet Service Provider), college/university or work e-mail address and we recommend that you use such addresses to register with. From a privacy perspective, no-one other than forum administrators & moderators have access to your e-mail address and it stays 100% invisible to everyone else. If you have no other choice than to use a free e-mail address that is on the 'banned' list when registering then please contact me via the 'Forum Contacts' link and I should be able to assist in registering your new account.
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2. I recently registered and my account doesn't appear to have been activated yet. Why is this?


Firstly, new user registrations are enabled by forum admin, and as a general rule I do this with the latest batch of new users once or twice a week. This means it will probably take a few days for your account to be activated. There could be other reasons for non-activation though - Any new user supplying an e-mail address that bounces (ie: an incorrect or false address), not specifying a proper location (ie: using 'Somewhere' or 'Here' for example), not adding a correct date of birth, or having an IP address that points to a different country than the one you've specified in the 'Location' field on registering, will not have their account activated and it will subsequently be deleted. Please ensure when you complete the registration page your details are correct and there should be no problem.

Unfortunately, requesting correct details is another security measure we have to use to try to avoid the return of banned forum members or the registration of spammers & spam bots.
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3. I am a registered forum member. I haven't posted before, or haven't posted for a long time and now I can't log in or I am told the account doesn't exist. What am I doing wrong?


If you have joined up some time ago and haven't posted, or haven't posted for a long time, your account may have been deleted. The forum is occasionally 'purged' of unused and old accounts that aren't being used. We do this as the forum takes up a lot of server space and we occasionally need to free some up to avoid the need to delete posts and topics. This is one method of freeing up server space that we occasionally use.

If you are a returning user and you can't log back in, then this is the likely explanation. The only thing we can suggest is to re-register and log in and post once in a while to avoid this happening!
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4. I have edited the e-mail address in my profile and now I can't log in. What is going on?


When a forum user edits the e-mail address in their account profile the forum software (for whatever reason) de-activates the account. It notifies forum admin (ie: me) in the same way as when a new user registers and is impossible to spot as different amongst the pile of new accounts that need activating. Sometimes therefore, this notification isn't spotted immediately and it may take a short while for me to see it when I activate the latest batch of new user registrations. If this has happened to you and you want to access the forum and I haven't re-activated your account yet, please bring it to my attention by using the 'Forum Contacts' link to e-mail me and I will ensure your account is re-activated as soon as possible. Please ensure you include your forum user-name when you contact me.
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5. I have used the e-mail option from the 'forum contacts' link to contact you but I haven't had a reply. What is the hold up?


If it has only been a day or two then we may still be looking into the e-mail or we might not have read it yet. Please bear with us. If it has been longer and you don't yet have an activated account, or you sent the message whilst not logged in to the forum then the reason you haven't heard from us is that unfortunately, and logically, there is no way for us to know who the message is from! Please add an e-mail address to your message for us to reply to.
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6. I am a new member and my posts don't show up until they are approved. Why?


Unfortunately, this is another forum security measure in the ongoing fight against unwelcome new user registrations. We're sorry it affects innocent new members too, but if you are active on the forum the approval period will soon pass.
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7. The forum is full of comments I feel are inappropriate and they should be removed. Why are they allowed to stay?


We like to run the forum in as much of a 'hands off' manner as possible. We don't like stifling discussion or denying free speech. That having been said, there are forum rules and we will moderate the forum within those rules. We are not robots though and we all have lives to lead, so we may miss inappropriate comments now and again. If you feel we have then please use the 'Report this post' function (the little red exclamation mark bottom right of every post). If you don't then you are missing your chance to make us aware, and we're missing the chance to right unseen wrongs. If we feel the complaint is legitimate we'll deal with it.
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8. When I try to log in my browser goes back to the log in screen again. Why is this?


This is almost certainly a cookie issue in your browser. If you clear your cookies and try again then all should be fine.


StevePSB

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