Annually + CD - Published on April 14th, 2023

[Wish]

Just check your orders in web store. Did you paid VAT and your country tax fees? Or you just paid 29 Euro for Annually and shipping cost, like I did (with shipping to Poland)? If you didn't pay any extra to web store, so there is no issue. IOSS doesn't mean you don't have to pay VAT and other taxes in your country. It means IOSS registered web store is able to charge these costs from customers and transfer them to tax authorities of each EU country. Apparently PSB store just don't know how to use this option.

[oakey]

Just check your orders in web store. Did you paid VAT and your country tax fees? Or you just paid 29 Euro for Annually and shipping cost, like I did (with shipping to Poland)? If you didn't pay any extra to web store, so there is no issue. IOSS doesn't mean you don't have to pay VAT and other taxes in your country. It means IOSS registered web store is able to charge these costs from customers and transfer them to tax authorities of each EU country. Apparently PSB store just don't know how to use this option.

Well they have their FAQ in which they state that the final price includes VAT and fees for all EU customers. How they sort that out is not my bussiness, it’s what I agreed to when I purchased from them. The VAT was also not separately listed for UK buyers, or was it? But definately included for those in the UK as well.

There’s also an IOSS number included in the document that was attched to the parcel.

Just read the Annually 2023 book. A nice read but not too spectacular I must say (them answering questions like whether they ever rode a horse…). And suprised to see a lot of typos. Will sell the book and keep the CD.

[Wish]

Ok. Looks like they forgot to charge all these duties and now try to fix it.
Also from their FAQ

We are aware that there are currently problems with IOSS and as a result you may be required to pay import duties upon delivery. Once you have paid the fee, please contact us via iossqueries@wmgcustomerservice.com with your order number and your receipt of the fee payment (e.g. proof of payment issued by your postal operator).

[jules]

I had to pay 21 eur of brexit fees to have the package.

[lucienchardon]

Anybody who ordered Annually from the US know how to track their package? I got a tracking number but have no idea what service it's associated with.

[Xakrij]

Anybody who ordered Annually from the US know how to track their package? I got a tracking number but have no idea what service it's associated with.

My pkg arrived at a NewYork USPS Sorting facility after 5 days. I anticipate delivery to Atlanta this week.

It's associated with Royal Mail which will ultimately hand it off to USPS.
Here's what I did:
-Paste the 14 digit tracking number provided in the shipping confirmation email from the OS here
https://www.trackyourparcel.eu/
-After package details are shown, click on +Show Shipment Information which will reveal another tracking number
-Paste this number into
https://tools.usps.com/go/TrackConfirmAction_input

Give it a go!

[lucienchardon]

Anybody who ordered Annually from the US know how to track their package? I got a tracking number but have no idea what service it's associated with.

My pkg arrived at a NewYork USPS Sorting facility after 5 days. I anticipate delivery to Atlanta this week.

It's associated with Royal Mail which will ultimately hand it off to USPS.
Here's what I did:
-Paste the 14 digit tracking number provided in the shipping confirmation email from the OS here
https://www.trackyourparcel.eu/
-After package details are shown, click on +Show Shipment Information which will reveal another tracking number
-Paste this number into
https://tools.usps.com/go/TrackConfirmAction_input

Give it a go!

Thanks Xakrij! That worked. My package is in New York now. Hopefully I'll get it in a couple of days.

[alternativeformat]

Yes, thanks so much, @Xakrij! This is super helpful. Mine might be lagging others, Processed Through Facility on Jersey, on April 18, but it's nice to have a way to check now. And to see that it's on USPS's radar at all. I'd be more comforted to see more recent activity, but these things are often stops and spurts. Thanks again!

Sent from my Pixel 6 Pro using Tapatalk

[PaulRG22]

I ordered this years Annually on the day it was available to pre order with 24 hour delivery but have had the same problems as a lot of people based in the Uk on this Forum.

I have spoke to the store and they have stated that my order left their warehouse on the 14th April, on checking tracking with Yodel it states in progress.

I have since received a further reply from the store stating due to a technical issues they can not offer me a replacement and have stated they will give me a refund within 30 days.

I cannot reorder as now sold out - not happy.

[PaulRG22]

I ordered this years Annually on the day it was available to pre order with 24 hour delivery but have had the same problems as a lot of people based in the Uk on this Forum.

I have spoke to the store and they have stated that my order left their warehouse on the 14th April, on checking tracking with Yodel it states in progress.

I have since received a further reply from the store stating due to a technical issues they can not offer me a replacement and have stated they will give me a refund within 30 days.

I cannot reorder as now sold out - not happy.

[PaulRG22]

Just had a further update with regard to my order:-

Hello Paul,

Thanks for your email.

I have checked and it does appear that the order was dispatched from our warehouse but sadly it didn't reach Yodel and we have since been unable to locate the order.

Unfortunately, due to a technical issue, we're unable to provide you with a replacement for your order.

Unfortunately, we are unable to specify if and when we may receive any stock for specific items. We rely heavily on our suppliers for this information and since we have not received any communication from them, we are unable to tell you if it will be re-stocked.

We are very sorry for the inconvenience caused but we recommend you keep checking our website in case we do receive more stock.

[greenmile]

Looks like mine was delivered this morning in Ireland! Something to look forward to when I get home.

[Disco.]

Still waiting for mine…..

[Choliux]

Just arrived today in Washington DC

[df118junkie]

Despite not being able to track it at all (even with the method outlined above), mine arrived in Hawaii today.