Pet Shop Boys Community

Dog wrote: Mon 11 Apr 2022, 7:54 am I’ll be avoiding spoilers until I get to see them in Manchester! After waiting this long I can wait another 10 days.

BugBoy wrote: Thu 14 Apr 2022, 11:18 pm Hi, it's been a while since I've been in these parts! So I bought a ticket for the original 2020 O2 gig and everywhere says that its still valid but everywhere also says that admittance is only given if it's displayed on your phone. Short of taking a picture of my paper ticket, which I'm sure isn't what they mean, WTF am I meant to do. I've got as far as downloading the AXS app but after that...?

boyjohn wrote: Fri 15 Apr 2022, 12:23 am

BugBoy wrote: Thu 14 Apr 2022, 11:18 pm Hi, it's been a while since I've been in these parts! So I bought a ticket for the original 2020 O2 gig and everywhere says that its still valid but everywhere also says that admittance is only given if it's displayed on your phone. Short of taking a picture of my paper ticket, which I'm sure isn't what they mean, WTF am I meant to do. I've got as far as downloading the AXS app but after that...?

As long as you didn't get a refund then the ticket is still good. Just go to the box office on the night of the show and they will either let you to use the paper ticket or convert it to a mobile ticket.

TwizzleUK wrote: Fri 15 Apr 2022, 10:30 am

boyjohn wrote: Fri 15 Apr 2022, 12:23 am

BugBoy wrote: Thu 14 Apr 2022, 11:18 pm Hi, it's been a while since I've been in these parts! So I bought a ticket for the original 2020 O2 gig and everywhere says that its still valid but everywhere also says that admittance is only given if it's displayed on your phone. Short of taking a picture of my paper ticket, which I'm sure isn't what they mean, WTF am I meant to do. I've got as far as downloading the AXS app but after that...?

As long as you didn't get a refund then the ticket is still good. Just go to the box office on the night of the show and they will either let you to use the paper ticket or convert it to a mobile ticket.

Don't think that's correct. It seems the app is the only way of getting in - the tickets are only available in the app and the barcode changes dynamically every 59 seconds to avoid fraud (or something). Supposedly in response to customer feedback, but I bet no one asked for something this convoluted - downloading an app just to go to a gig, when they could just email a PDF! Sledgehammer to crack a walnut, anyone? The original AXS ticket receipt email said you need to:

1. Get the AXS mobile app if you haven’t already through the link below.
2. Open the app and sign in to your AXS account to see your tickets.
3. Show the tickets in the app at the venue entrance and get them scanned to enter.

More info on this page: https://faqs.axs.co.uk/.

Are you sure you have a paper ticket?

Hope that helps.

boyjohn wrote: Fri 15 Apr 2022, 12:30 pm

TwizzleUK wrote: Fri 15 Apr 2022, 10:30 am

boyjohn wrote: Fri 15 Apr 2022, 12:23 am

As long as you didn't get a refund then the ticket is still good. Just go to the box office on the night of the show and they will either let you to use the paper ticket or convert it to a mobile ticket.

Don't think that's correct. It seems the app is the only way of getting in - the tickets are only available in the app and the barcode changes dynamically every 59 seconds to avoid fraud (or something). Supposedly in response to customer feedback, but I bet no one asked for something this convoluted - downloading an app just to go to a gig, when they could just email a PDF! Sledgehammer to crack a walnut, anyone? The original AXS ticket receipt email said you need to:

1. Get the AXS mobile app if you haven’t already through the link below.
2. Open the app and sign in to your AXS account to see your tickets.
3. Show the tickets in the app at the venue entrance and get them scanned to enter.

More info on this page: https://faqs.axs.co.uk/.

Are you sure you have a paper ticket?

Hope that helps.

I may have misunderstood. I thought he already had the paper ticket. If it is indeed all digital, then he should be able to pull it up in the app using his account, or call axs and have them help him get it loaded. I guess I don't understand the problem.

BugBoy wrote: Fri 15 Apr 2022, 7:49 pm Thanks for the responses.
1. Yes I do have the original paper ticket.

BugBoy wrote: Fri 15 Apr 2022, 7:49 pm 2. I have the app on my phone but I have no tickets listed on the app when I sign in.
Soooo, presumably I need to somehow transfer my paper ticket onto the app, there's nothing helpful I can find on the websites FAQs.

TwizzleUK wrote: Fri 15 Apr 2022, 8:05 pm

BugBoy wrote: Fri 15 Apr 2022, 7:49 pm Thanks for the responses.
1. Yes I do have the original paper ticket.

I'm curious. Where did you get a paper ticket from? I thought even back in 2019 when they went onsale for the O2, you could only get them electronically?

boyjohn wrote: Fri 15 Apr 2022, 9:53 pm Ok yes that makes sense, some venues just switched to (only) digital after Covid hit. Just bring your paper ticket and you should be fine. They may need to convert it to digital at the venue but that should be no problem as long as you are the original purchaser and have your ID with you.

The reason you can't see the digital ticket in your account is because they know you already have a hard stock/paper ticket.

BugBoy wrote: Fri 15 Apr 2022, 10:40 pm

boyjohn wrote: Fri 15 Apr 2022, 9:53 pm Ok yes that makes sense, some venues just switched to (only) digital after Covid hit. Just bring your paper ticket and you should be fine. They may need to convert it to digital at the venue but that should be no problem as long as you are the original purchaser and have your ID with you.

The reason you can't see the digital ticket in your account is because they know you already have a hard stock/paper ticket.

ID.... you mean photo ID? That'll be a problem...

tomscuttdesign: Im happy to be able to announce that for the last three years we have been collaborating with the legendary @petshopboys on their greatest hits tour - DREAMWORLD. Getting to know Neil and Chris has been an absolute dream.
New london date: 22nd May 2022