Bad Amazon UK experience

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Danimal · #1 Post by **Danimal** » Sun 29 Oct 2006, 1:30 am

Hey all,
I just received my massive $150 Pet Shop Boys order from Amazon.co.uk and four CDs cases are cracked or even smashed. One disc is damaged so badly that it skips. Most of the rest of the cases are moderately to badly scuffed. This order was very poorly packaged. The things I order from Amazon.co.uk don't usually arrive in pristine condition, but this is ridiculous.
As I live in the US, returning these items is going to be exppensive and time consuming. Something to think about if you live in the US and order from these guys.

ClyCly · #2 Post by **ClyCly** » Sun 29 Oct 2006, 1:26 am

Shit I am very sad to heard that. I ordered for 300$ of shit from Amazon.ca this week. I wish that it will arrive all in one piece !!! I won 4k last Thursday on Montreal Casino and wanted to attrap all the PSB singles I could not buy.

Cheers,

Cly xxx

Paulo · #3 Post by **Paulo** » Sun 29 Oct 2006, 3:27 am

Amazon are normally pretty good.

If you tell them they are damaged they normally ship new ones out to you without you having to send the damaged ones back. If you do return them they will refund the postage.

thinktank909 · #4 Post by **thinktank909** » Sun 29 Oct 2006, 5:24 am

I once orderd Bilingual Remastered and the booklet wasnt even stapled right. It was a EMI manufacturing error. but its sad when dodgy copies get in the supply of your favorite store.

Eldritch · #5 Post by **Eldritch** » Sun 29 Oct 2006, 6:17 am

Danimal wrote:Hey all,
I just received my massive $150 Pet Shop Boys order from Amazon.co.uk and four CDs cases are cracked or even smashed. One disc is damaged so badly that it skips. Most of the rest of the cases are moderately to badly scuffed. This order was very poorly packaged. The things I order from Amazon.co.uk don't usually arrive in pristine condition, but this is ridiculous.
As I live in the US, returning these items is going to be exppensive and time consuming. Something to think about if you live in the US and order from these guys.

I have twice received faulty records from Amazon (the manufacturers' fault, not Amazon's) and on both times they have sent me straight away a new album without me having to return the faulty product.

yves · #6 Post by **yves** » Sun 29 Oct 2006, 8:15 am

Paulo wrote:Amazon are normally pretty good.

If you tell them they are damaged they normally ship new ones out to you without you having to send the damaged ones back. If you do return them they will refund the postage.

Yes, I had the same experience and they refund the postage but it's true the packaging is a disaster. Mostly a small cardboard box.
I'm also order for 110 $ this week and hope to get it well.

Eldritch · #7 Post by **Eldritch** » Sun 29 Oct 2006, 9:03 am

yves wrote: Yes, I had the same experience and they refund the postage but it's true the packaging is a disaster. Mostly a small cardboard box.
I'm also order for 110 $ this week and hope to get it well.

Really? I usually order books along with cd's and they usually arrive in huge well-packed boxes.

Ronald42 · #8 Post by **Ronald42** » Sun 29 Oct 2006, 9:17 am

I once recieved a CD with a badly cracked case. The disc was fine. But I e-mailed about it anyway perhaps to prevent this things in the future (NOT) I also mentioned there was no need to send a new one. They did anyway perfectly packaged.

I suggest you take a clear picture of the damaged items and make a good discription of it and mail that to them. I sure they will take the right action.
Oh I presume you can blame US costums for it, they are not that carefull with such things.

daveid · #9 Post by **daveid** » Sun 29 Oct 2006, 10:16 am

My dvd of Minimal from Amazon Marketplace looked like it had been in a high-speed train crash - it was a real mess.

transforce · #10 Post by **transforce** » Sun 29 Oct 2006, 11:05 am

I've ordered a ton of stuff from Amazon.co.uk and never had anything arrived damaged. We once lost a camera in the post, and they sent us another straight away.

Dog · #11 Post by **Dog** » Sun 29 Oct 2006, 11:08 am

I have had many, many good experiences of Amazon.

Flaffer · #12 Post by **Flaffer** » Sun 29 Oct 2006, 11:10 am

the main problem I've found with Amazon is that their estimated delivery times for items not in stock are inaccurate to the point of farce

Danimal · #13 Post by **Danimal** » Sun 29 Oct 2006, 2:41 pm

The CDs I usually receive from Amazon.co.uk usually look like thay banged around the wharehouse a bit as for some reason CDs aren't shrinkwrapped in the UK, but this order was a real disaster. 10 CDs stuffed in one of those wrap-around packaging things instead of secured in a proper box. It would have been better if they were standard jewel cases, but these are ones that they don't sell in the US (Super Jewel Case, Double Clear CD case, CD single j-case, etc).

Danimal · #14 Post by **Danimal** » Sun 29 Oct 2006, 3:52 pm

Well, apparently their customer service is slipping, here's the response I received from them:
Dear Customer

Thank you for contacting Amazon.co.uk and sending us your feedback.

The packaging methods we use have proven over time to protect CDs
effectively.

We take full responsibility for the safe delivery of your order, and
if your order is damaged in any way, we will certainly replace it for
you at our own cost.

We value this kind of customer feedback, as it helps further our
efforts to provide the best possible service.

We look forward to fulfilling your next order from Amazon.co.uk.

Warmest regards

Bhawna Kaushik
Customer Service
Amazon.co.uk

I'm not exactly sure, but it sounds like they want me to send the stuff back and wait a few weeks for replacements.

fredparis · #15 Post by **fredparis** » Sun 29 Oct 2006, 5:59 pm

I received the book "catalogue" from amazon UK ; and it is a catastrophe

; the book is completely damaged ! it's a shame to sell things like that !!!!!

Bad Amazon UK experience

Bad Amazon UK experience

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